I think now I will avoid MSI stuff. When Jim was in the hospital after his heart attack, I figured that building a big monster PC would be good therapy for him, so I went and bought a motherboard and CPU for him to upgrade.
Well, since his heart surgeon was across the street, almost from Fry’s in Woodland Hills, we ended up getting enough stuff for a whole new machine. Unfortunately, Jim got the motherboard from (in?) hell. Here’s the latest after two years:
—– Original Message —–
From: Jim Green
To: msirma@msicomputer.com
Cc: Undisclosed-Recipient ; E
Sent: Friday, December 01, 2006 3:56 PM
Subject: PT880 Neo repeat failure 6 RMAs
Customer Service. December 1, 2006I purchased an MSI PT880 Neo LSR in October 2004 at Fry’s Electronics in Woodland Hills, CA as a part of my heart attack recovery therapy.
I successfully built the system using an ATI 9800 All-in-Wonder video card and a Creative SoundBlaster MP3 audio card running a matched pair of 1G Patriot Memory sticks. All of this was powered by an Intel Pentium 4 3.2GHz processor with 120G and 180G Maxtor ATA hard drives and a DVD RW/R. The generic 5 bay case has 5 cooling fans not counting the 2 in the 450W power supply, so there is more than adequate room to expand and flow the breezes across my precious Frankenputer creation.
Even with my high speed Road Runner Internet connection on my Linksys WRT 54G Wireless-G Broadband Router tucked safely behind my impervious firewall, I’ll admit it took some doing to get Microsoft Windows XP Pro through all of the updates required, but the system was so fast it was amazing to see it devour data with those little blue bars growing on my screen. When it was all said and done the system was able to act as a cable TV capturing video and audio playing MP3’s through my Altec Lansing powered multimedia speaker system or my Pioneer 6 speaker Surround Sound Home Theater stereo, downloading pictures of my favorite models for viewing on my Envision EN9250 19″ LCD flat panel monitor rotated to the (90 degree) long position.
Life was good. Everything was great, the system was killer and flawless until January 2005.Then I started having problems with boot errors and failing video. It would get very slow, lock up and crash. ATI tech support thought because of the garbage on the screen, the cause may be their card and exchanged it on an RMA, but the problem continued with very sluggish and unreliable operation.
Thinking I had a heat issue, I chased out all the heat sinks and possible causes. I cleaned the CPU and fans and even added external fans to the open case. I cleared the CMOS, updated the BIOS, reloaded XP software, exchanged the video card, swapped out memory, removed hard drives, keyboards and mice. Nothing seemed to help.A year passed by attempting to diagnose this Monster of a machine, blaming myself for not being able to correct this thing that I had created.
Guided by your online tech support, I updated the BIOS manually, even though “The Live Monitor” was active automatically and had the latest and greatest BIOS. Per your tech support team instruction I cleared the CMOS again. That’s when it all fell apart.In July of 2006 Frankenputer died.
By the one green light and 3 red lights on the “D-Bracket”, I knew the keyboard controller had failed to initialize preventing further booting. I could no longer get anything other than a black screen. MSI Tech support issued RMA RR06029484 on August 9, 2006. I paid $18 shipping and insurance to have the board was returned via UPS because it would not POST (Power On Self Test).
The very same board was returned 3 weeks later with a BIOS flash, assembled into its original configuration and it exhibited the identical symptom, would not BOOT. I called MSI Tech support. MSI Tech support issued RMA RR06033737 on September 19, 2006. This time I used USPS for only $6.50 insured with return receipt requested. A different board arrived October 6, 2006. Your Tech Support Team opted to replace my PT880 Neo LSR with a 865PE Neo2-V with the understanding that I would have to reload Windows from scratch because of a different chipset.Upon assembly of the new board, I discovered that not only would it not boot, it would power up as soon as it was plugged in, without touching the start switch.
I called MSI Tech support. MSI Tech Support told me that the board could not self power up and that I had to have something shorting the motherboard out to cause this problem. Being prepared for a lengthy conversation we worked through some diagnostics over the phone. This new board would not BOOT.I traded every component into my back-up computer, an ECS Elitegroup Computer L4S8A2 running a 2.4GHz Intel chip. Everything worked as expected. I replaced the mouse and power supply with a 500W direct shipped from Geeks.com. Now everything has been tested and or replaced.
MSI Tech support issued RMA RR06036138 October 12, 2006. To exchange the 865PE Neo2-V with a call tag. All I had to do was take the boxed board down to UPS and they would handle it from there. My replacement 865PE Neo2-V arrived October 23, 2006. I jumped right in and assembled only the bare minimum CPU, using the memory and video card from my other computer, out of the case and with no switches connected, and again the system self powered up and would not boot. I called MSI Tech support.Frustrated to the max, MSI Tech Support told me that sometimes they flash the BIOS so they will power up when power is restored and it was normal operation. Another call in the same day I was told that it was not possible to have that many RMAs without something in my components being responsible for killing motherboards.
I explained what I had done. We worked through some diagnostics over the phone. No luck.MSI Tech support issued RMA RR06037333 on October 24, 2006.
When the new replacement warranty returned unstable non-functional board arrived, I let it rest for 2 weeks before I even opened the box. I was getting to where I could read their trouble codes on the packing slip. They had flashed the BIOS. Finally I assembled the bare system out of the case using whatever, knowing this thing wasn’t going to run either. It didn’t, so I called MSI Tech support.
I was told, ” …. of course it won’t work. The 865PE Neo-V2 is not compatible with your components.” “Give me a credit card number and we will send you a replacement board.”
This whole thing is starting to stink.MSI Tech support issued RMA CS06039883 on November 17, 2006 to replace the 865PE Neo-V2 with some “…newly arrived” PT880 LSRs.
The replacement, replacement, exchanged board was shipped over the Thanksgiving Holiday so we had to put a hold on delivery and drive the 30 miles to Globe to pick it up at the UPS terminal. I assembled the bare bones PT880 LSR system with all cannibalized components and to my shock and awe it booted. For the first time in 6 months I had 4 green lights on the “D-Bracket” and a monitor display. I had forgotten what my desktop photo of Frankenputer had looked like. There was no sound and my new USB mouse didn’t work.
I was pleased to see an error message on the screen saying my clock was wrong, reporting the wee hours of January 1999. I was attempting to reset the clock and date when the system locked up. I powered down with the power switch and replaced the mouse with a known good veteran PS2 unit.Upon powering up there was an error message on the screen stating that an unknown driver couldn’t be loaded. The system was slow but the cursor moved. I managed to open the clock setting window again, the system locked up and froze. Then without touching anything the system powered down all 500W.
Now when I attempt to boot I get a “D-Bracket” error light indicating memory failure (1,3,4 red 2 green) Memory Detection Test Failure. I have swapped the memory into my ECS and it is fully functional. I didn’t call MSI Tech support. I went through your online system.MSI Tech support issued RMA CS06040863 online on on November 30, 2006. Memory test failure.
I think it is time to look at the big picture and see that you (Micro Star International Computer) and I (the consumer) are not resolving the issue of a failed motherboard.
Your tech support has not done anything to help, 6 months later I still do not have an operating machine. You said it was my components that were at fault, yet they perform as expected in another manufacturer’s motherboard, go figure. You replaced your replacement board then told me it was normal operation, yet it never worked. You sent me a different board then told me it was the wrong board, go figure. We both are losing time and money over this stupid $80 motherboard.
Here is my suggestion for a resolution. Issue a call tag for UPS to pick up this failed memory code PT880 LSR which I understand are quite rare. I’ll return it to you post haste so that you can send it out to someone else.Cut me a check for $100 ($80 + $20 shipping expense) and I’ll go buy a different board from somebody else to use with my components that are not compatible with your boards. Do this and you will not hear from me again.
I await your response,
Jim Green
www.140copper.net